Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery. Allure Chic will not be responsible for any misplaced or unclaimed parcels by the courier company.
Customers have up to approximately 30 minutes after ordering to cancel order, else order will be fulfilled, and their cards will be charged. They can also reach out to us by sending an email on email@example.com or calling (860)202-9691 for further assistance.
Orders once received will be processed within 1-2 days and delivered within 4-14 days depending on the shipping method selected at checkout.
If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.
All Customers are required to pay the delivery/shipping fee for any orders they place.
International deliveries outside the United States may be subject to applicable taxes, VAT’s and duties which are to be paid by the Customer.
You are required to check with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
RETURNS & REFUNDS
Customers have 15 days after receiving their orders to return for a full refund or store credit.
Please return your product after contacting Allure Chic at firstname.lastname@example.org within 15 days from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. Allure Chic will provide you the Return address by sending you an email upon your request.
Please note that the Customer is sometimes responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier preferably USPS. Allure Chic will not be held responsible for packages not received by us that were returned without a tracking number.
We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
Return/Refund request is made after 15 days from the date of receiving the product.
Product is used and damaged by the Customer
Incomplete product or partial order
Fraudulent Return/Refund request
INCORRECT OR FAULTY PRODUCTS
Should you receive an incorrect or faulty product please immediately contact us within 24 hours of receiving the product. The product needs to be returned within 15 days with return shipping label. Upon receipt of the returned product, we will assess its condition before authorizing a refund or exchange.
If you receive your product and it has been damaged during shipment, please email us at email@example.com right away. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on firstname.lastname@example.org